Refund and Return Policy

Returns:

– We do not accept returns for hair extensions once they have been used or altered in any way.

– If you receive a defective or incorrect item, please contact our customer support within 2 days of receiving the order.

– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds:

– Refunds will only be issued for defective or incorrect items that meet the return criteria mentioned above.

– Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

– If approved, the refund will be processed to the original payment method within 2-3 business days.

Return Process:

– To initiate a return, please contact our customer support team at arankihairextensions Or call customer service at 619-977-2961

– Provide your order details, including the order number and a description of the issue. 

– Our customer support team will guide you through the return process and provide you with further instructions.

Shipping Costs:

– Customers are responsible for the shipping costs associated with returning the item, unless the return is due to a defective or incorrect product.

– We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges:

– We do not offer direct exchanges for hair extensions.

– If you wish to exchange a defective or incorrect item, please follow the return process mentioned above, and a refund will be issued. You can then place a new order for the desired item.